Lead Resource Analyst

Simplyhealth Offices, Andover
Simplyhealth Offices, Andover
  • Full Time
  • Andover


The Role

To best support Simplyhealth and decision making across our corporate and consumer contact centres, we are seeking a Lead Resource Analyst, to lead and develop a team through the full end to end planning process across all telephony and back office functions.

Based in our Headquarters in Andover, you’ll have oversight of all workload within Resource Management, acting as a point of escalation and cascade of work allocation.

What we are looking for 

Working alongside a second lead analyst, you’ll act as a mentor to the Resource Analysts within the team, being the first point of call for any support that they may require and provide Resourcing expertise to the wider team, ensuring what they are producing is accurate and relevant to the requesting business area.

Planning and prioritising the resource workload through the use of JIRA is an essential part of this role, to ensure all stakeholders are fully informed and that delivery is in line with SLA’s so experience of this is a must!

Finally, you’ll need to be a self-motivated individual that can build strong long lasting relationships at all levels, communicate effectively and have prior experience of a systematic, disciplined and analytical approach to problem solving within a contact entre recourse planning environment.

About The Company

Our aim is to truly invest in our employees by delivering a purpose-built benefit  offering, aimed at individual lifestyles and promoting health and wellbeing.
Upon joining the Simplyhealth family you’ll get an amazing 28 days annual leave, plus bankholidays with an option to buy or sell a further 5 days!

A few new additions to our benefits from 2018 are a Flex pot, a yearly company funded allowance of £500 that you can choose to use against some great benefits such as shopping vouchers, pet insurance, dental plans and much more.

A pension scheme with a 6% company contribution before you even add, if you decide to contribute 4% or above Simplyhealth will then add a further 4% which can either be allocated to your pension fund, used to pay off your student loan or even saved into our First-time Home owner scheme.

On top of this you’ll be enrolled on our group annual bonus scheme paid at 6.5% along side our recognition award scheme, this can be up to £3000 and is for all of the times when you really push boundaries, producing the WOW factor and delivering something truly world class!

Before you go, it’s worth mentioning you will be part of making a long term difference to millions of people, our strategy from the outset, is to care about the positive impact of our work rather than flaunting the numbers. That’s why, not only do were invest our profits, we have a corporate giving strategy ‘purpose beyond business’, a yearly donation of 10% from the group profit, alongside regular volunteering days and  further staff donations to ensure we are making a difference.

Please let us know if you require any alterations or adjustments to support you through your recruitment journey with us, our email address is: TalentAcquisitionTeam@simplyhealth.co.uk

To apply for this job please visit careers.simplyhealth.co.uk.

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Love Andover

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