The team at Angel Call Handling are celebrating after scooping the ‘Business Support Service of the Year‘ at the South England Prestige Awards.
This adds to them winning the ‘Business of the Year‘ at the Tidworth and District Chamber of Commerce in December last year. The Prestige Awards recognise small and medium-sized businesses that have proven to be the best in their market over the past 12 months.
All shortlisted companies put forward in the prestige awards are asked to support their nomination with evidence of their work, positive feedback from their clients, information on previous accreditation and recognition as well as highlighting the most outstanding parts of their businesses.
The judging panel base their decisions upon areas such as service excellence, quality of the product/ service provided, innovative practices, value, ethical or sustainable methods of working, as well as consistency in performance. The winners selected are those who can best demonstrate their strengths in these areas.
Angel Call Handling Ltd, was established by friends and entrepreneurs Sarah Sharp and Angela Saunders after seeing a gap in the market for a high quality, customer focused, call handling service.
With many years of experience working within a call centre environment, the business owners utilised the skills and lessons they learned to create a considerate and efficient alternative for companies who need help with calls and admin as part of their operations. Angel Call Handling offers a choice of packages, which have each been produced according to specific requirements and include outbound calls, inbound answering services and administration for companies of all sizes, which are exceptionally useful for customers looking to speak with a real person in real-time.
The judges at the Prestige Awards were particularly impressed by the flexibility and adaptability of the business support service, both of which have enabled them to take centre stage during a complicated period for many businesses.
At the start of the pandemic, every company needed to pivot to new business models which allowed them to continue their services without the need for face-to face contact with customers. Angel Call Handling was a life line for so many of their clients during this time – becoming an extension of pre-existing teams and supporting them in the preservation and development of their business. “We are truly honoured to have won another award, our Angels make us proud every single day and this is truly a team effort!” said Angela & Sarah.