The Chantry Centre lifts are set to benefit from some much needed refurbishment.
Test Valley Borough Council has been investigating the problems with the lifts in the multi-storey car park since it purchased the shopping mall earlier this year.
Following a comprehensive review by independent engineers, the council has announced that it will undertake urgent interim work to fix the immediate issues in advance of the Christmas rush, before completing a total refurbishment of the lifts early next year.
Leader of Test Valley Borough Council, councillor Phil North, said: “Since purchasing the Chantry Centre back in April we have been doing all we can to resolve some of the long term problems with the mall and its facilities.
“One of our first projects was to refurbish the toilets and I am pleased that this work is already underway. But the constant problems with the lifts are simply unacceptable. They were not maintained as they should have been by the previous owners and with Christmas fast approaching we plan to do the necessary interim work to keep them operating reliably, pending the works to completely refurbish them in spring 2020.
“I would like to thank shoppers and businesses for their patience and understanding as I recognise how frustrating it must be. I wish to offer my assurances that we will get this problem resolved once and for all.”
While managing the interim repairs over the next few weeks, the council will also procure a company to complete the full lift refurbishment. Due to anticipated timescales to source specialist parts, this work cannot be completed before spring next year.