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Survey results show Hospital Trust’s values are put into practice

Andover War Memorial Hospital

Patients have praised staff from Hampshire Hospitals NHS Foundation Trust for treating them with respect, giving emotional support and being honest about how they will feel after their treatment.

In the annual CQC survey of inpatients the trust, which runs hospitals in Basingstoke, Winchester and Andover, was rated the same as other Trusts in 57 questions and better in the following five areas:

  • Feeling well looked after by non-clinical hospital staff
  • Nurses not talking in front of them, as if they weren’t there
  • Finding a member of hospital staff to talk to about any worries and fears, if needed
  • Receiving enough emotional support from hospital staff, if needed
  • Being told how they could expect to feel after the operation or procedure

Alex Whitfield, chief executive of Hampshire Hospitals NHS Foundation Trust said “I would like to thank our patients for taking the time to respond to this survey.  There were many questions and it has given us some superb information to help us make our care even better.

“It is wonderful to receive feedback that our staff are committed to treating people with kindness and respect, and that our teams are working together to improve people’s experience of hospital care.  We are delighted with these results and will use the specific feedback to help us deliver on our vision of providing outstanding care to every patient.”

The survey was carried out between August 2017 and January 2018.  The CQC invited patients aged 16 years or older who had spent at least one night in one of our hospitals and were discharged during July 2017 to take part in the survey.  Just over 450 (37%) of the eligible patients responded.

Trusts were given a score out of 10 for each question (the higher the score the better) and also received a rating of ‘Better’, ‘About the same’ or ‘Worse’ than would be expected, when compared with the results from most other trusts.

Alex Whitfield added “These results from our patients support our values of CARE and put compassion, accountability, respect and encouragement at the heart of everything we do.

We will look carefully at areas where scores are lower and identify how we can improve our services for patients in the future.

The Inpatient survey is available on the CQC website: