Artificial Intelligence could soon be helping people across the UK with life admin, as the government sets out plans to trial AI “agents” to support citizens with everything from career guidance to moving house.
The Department for Science, Innovation and Technology says the trials could begin as early as 2027, with the aim of saving people time and modernising public services.
Unlike chatbots, these AI helpers would be able to complete tasks on behalf of people, such as booking appointments, filling in forms, and dealing with multiple government services at once. For example, if you moved house, an AI agent could update your driving licence address, register you with a new GP, and even make sure you’re on the correct electoral roll – all in one go.
In the first phase, the technology is expected to focus on employment and skills – supporting young people with career choices, finding apprenticeships, or providing tailored advice on job opportunities.
Peter Kyle, UK Technology Secretary, said:
“We can entirely rethink and reshape how public services help people through crucial life moments using the power of emerging AI technology. Using agentic AI to its full potential, we could provide a level of service to citizens across the country that was previously unimaginable.”
The project is being launched under the government’s AI Opportunities Action Plan, which takes a “scan, pilot, scale” approach to innovation. Private AI companies are being invited to work alongside Whitehall specialists to test the technology, with prototypes expected within the next 6–12 months.
Officials say the service will be optional to use, but could cut hours of admin for people and reduce pressure on government staff.
If successful, the UK could become the first country in the world to roll out AI agents for national public services.