Santander has officially closed its branch in Andover, marking the end of another high street bank presence in the town centre.
The branch at 33 High Street closed permanently at 3pm yesterday (Monday 12 May), following a review by Santander into how customers are choosing to bank.
The bank says the decision was driven by changing customer habits, with more people using online, mobile and telephone banking services instead of visiting branches in person.
Figures released by Santander show that 93 per cent of customers who used the Andover branch already banked in a variety of ways, while 74 per cent had used online, mobile or telephone banking services. The review also found that 24 per cent of customers were already using another Santander branch.
According to the bank, only 61 personal customers and one business customer regularly relied solely on the Andover branch for transactions between January and June 2025.
Before making the decision, Santander said it reviewed customer usage, nearby banking facilities, alternative ways to access cash and the potential impact on staff.
Customers who still wish to bank in person will now need to travel to Santander branches in Winchester or Salisbury, both located around 16 to 20 miles away from Andover.
Santander says it is planning to introduce a weekly Community Banker service in the town, although details of where and when it will operate have not yet been confirmed.
The bank also confirmed that customers can continue to carry out many everyday banking transactions at the nearby Post Office on Andover High Street, including paying in cash and cheques, withdrawing money and checking balances.
As part of the closure process, Santander informed LINK, the independent organisation responsible for assessing access to cash services when bank branches shut. LINK will review whether additional services are required locally following the closure.
Santander said it has been contacting customers who may be more vulnerable or heavily reliant on branch banking to provide support and guidance on alternative ways to manage their finances.
The closure is the latest change to Andover’s banking landscape as high street banks across the UK continue reducing their physical branch networks in response to the growing use of digital banking services.