Andover-based Stannah Lift Services is urging building managers and business owners to act now to prepare their lift emergency communication systems for the UK’s move to a new high-speed digital phone network.
This comes ahead of the national phase-out of the Public Switched Telephone Network (PSTN) – the old-fashioned landline system we’ve relied on for decades. The switch, led by Openreach, will see PSTN fully retired by 2027. Many telecom providers have already begun migrating customers to digital networks, meaning action is needed sooner rather than later.
Why does this matter?
Most lifts include a built-in emergency phone that automatically connects to help services if someone becomes stuck. Many of these systems still use the older PSTN lines—so if they’re not updated, they may suddenly stop working. This would leave passengers without a lifeline in an emergency, and building owners in breach of safety regulations (specifically EN 81-28, which requires working emergency communication in all lifts).
The solution: GSM digital networks
Stannah is encouraging lift owners to upgrade their systems to GSM (Global System for Mobile Communications), which uses mobile network signals rather than landlines. GSM systems don’t require a phone line, come with a backup battery for power cuts, and can be monitored remotely for any faults – ensuring that help is always reachable when needed.
Dan White, Service Director at Stannah Lift Services, said:
“Some providers have already started phasing out PSTN lines ahead of the deadline, leaving some lifts without functioning emergency communication if they haven’t upgraded. This is a real concern. If the auto-dialler fails, people could be left stranded.”
What do businesses need to do?
If you’re responsible for a lift in a shop, office, or residential building:
- Check whether your emergency phone system still uses a traditional landline (PSTN).
- Contact your telecoms provider to confirm when they plan to switch you to digital.
- If needed, upgrade to a GSM-compatible system to avoid disruption or safety issues.
Stannah also offers a managed SIM service that helps keep your lift connected 24/7, no matter the mobile network, and provides remote monitoring so any issues can be fixed quickly.
Dan added:
“If lift owners are in any doubt about which system their lifts have, we encourage them to get in touch with us. We’ll help guide them to the right solution – no matter who originally installed the lift.”
For more information or to speak with the Stannah team about your lift’s emergency communication system, visit www.stannahlifts.co.uk or contact their customer service team directly.