Public File

Radio stations in the UK are required to have a ‘Public File’.

So, like the good boys and girls we so occasionally are, we’ve put ours here – in a document creatively titled, ‘Public File’.

Andover Radio Limited is the company behind Andover Radio (we like to keep things simple) and Andover Radio is a community radio station licensed by the government-approved regulatory and competition authority for broadcasting – the Office of Communications (or, more cosily “Ofcom”). Our licence number as issued by Ofcom is CR101268.

Andover Radio is made for and by the people of Andover and the surrounding areas.

We believe that by listening to Andover Radio for any period of time you will get a sense of locality and a feel for the town.  We also believe that you will have confidence that we will reflect what’s happening in and around Andover in a professional and balanced manner.  The vast majority of our output is specifically relevant to Andover and the surrounding areas.

Andover Radio Limited is a not-for-profit organisation. No share capital, no shareholders, but loads of empty cups of Greggs coffee.  If you don’t believe us – come and visit us on Andover High Street, we’ll happily prove all three of those things to you.

All Ofcom licensed radio stations in the UK have obligations to abide by the conditions of its license and to ensure that the terms set out in the Ofcom Broadcasters Code are adhered to with regards to its programmes, including its music and local content. Andover Radio’s obligations are set out in our ‘Key Commitments’.

Like all active companies, we are registered with Companies House as Limited by Guarantee, basically a not-for-profit community organisation. Our registration number is 09788838.

Character of Service
Andover Radio provides a service for the people who live, work and study in Andover, with a distinctive sound, feel and appeal to the area. It provides a positive and practical on- and off-air outlet to benefit the people, businesses and volunteer and charitable organisations of Andover, while fostering a sense of social cohesion.

As well as being able to contact the station via our website, you can write to us (or even visit us) at:
Suite 2
Portland House
55-57 High Street
Andover
SP10 1LP

You can call us too on 01264 883100.

You could also try contacting us via email here or try Instagram, Facebook, Twitter, Pinterest, Soundcloud or even by using a very long piece of string with empty yogurt pots at either end.

We’d love you to enquire about any advertising or marketing opportunities we could offer your business, so here’s our phone number again: 01264 883100.

Key Contacts
It is the responsibility of our Board of Directors to facilitate the compliant operation of the company at all times. Andover Radio Limited’s Board of Directors are:

Richard Belle (Content)
David Harber (Operations)
Maurice Sweeney (Community)

Andover Radio also has an advisory board, made up of a disparate but friendly group of people from various walks of life including local business, local authority, education, charity sector and a chauffeur.

Anyone is welcome to apply to join our Advisory Board which meets at least twice a year.  To find out more, please contact advisoryboard@loveandover.com. The chairperson for 2018 is Emily Fraser.

Programming
The station programme schedule is regularly reviewed to ensure that the station consistently meets the expectations of the community we serve. Sometimes however, due to the availability of our volunteer presenter base, last-minute and unannounced changes to our schedule may be made.

At least 16 hours a day of our total programming output is produced locally from our studio facility in Andover. Some programmes may be made in other parts of the Test Valley or beyond.  Such programmes include the fabulously entertaining and informative “Great Destinations Radio Show”.

At least 12 hours a day is classed as ‘original output’, meaning that such programmes are created at our studios and broadcast first on Andover Radio.

News
Andover Radio broadcasts local news output as frequently as plausible, or as is reasonable. This has been agreed as ‘hourly at peak times’, but to be totally honest our news content is part of the fabric of our very being, so currently we broadcast local news 12 hours a day.

Oh, and our local news content is called, ‘The Way It Is’ (internally, we call it ‘TWIIS’).  News content may feature at other times and within speech-orientated programming. However, it’s worth noting that occasionally we may also broadcast a national news summary in place or as well as locally made news content.

In the event of any significant local news event, we strive to react quickly and appropriately. In the case of any major national event, we may choose without prior notice to provide exceptional coverage from Independent Radio News, identified as Sky Radio News.

Recent News Stories Covered
You can see the latest news content at the very top of this page.  We’re committed to providing the people who live, work and study in Andover with topical content across a variety of platforms.  As such, you may wish to follow us on Facebook or Twitter, where you can get short bursts of news content quickly, then revert to the radio station for a more in-depth look at ‘The Way It is’ in Andover.

News stories are curated and created from a team of local reporters who include David Harber, Richard Belle and Jess Black. If you think you can join our team of local reporters, and benefit from the training we give, please do get in contact with our news content team here: news@loveandover.com

Programme Schedule
Please refer to the ‘radio’ section of this website to see the list of programmes we broadcast each week.  This may be subject to change for a variety of reasons, not least because someone simply hasn’t updated the page.

Some programmes are live, some are recorded, some are ‘voice-tracked’, some are great, some are good, some need improvement.  In all cases, we aim to provide a quality service that entertains, informs and educates.  Lord Reith may be long dead but his influence on the radio sector is still very much felt by many. As a music radio service interspersed with frequent and varied local content pieces, we may automate our programmes up to 24 hours a day.

For more information about the Ofcom Localness Guidelines, please click here.  Give it a glance, it’s a riveting read. It’s our bible.

Events and the community
Andover Radio’s Events Guide is broadcast regularly throughout all normal programming output. Events and activities in and around Andover are widely reflected in our output, this includes our Events Guide, the Andover Gig Guide and Love Andover Family Life.

Our Linkline feature may also contain event information relevant to a specific charity or not-for-profit organisation.

As part of our commitment to providing a service of social gain for Andover, we often undertake to run and host our own events, these include Andover Armed Forces Day, Weyhill Beer Festival, Andover Proms and even the Christmas Lights Switch-on.   No doubt, this list will grow as we mature.

Andover Radio also commits to broadcasting huge amounts of local community news and information.  This is delivered by both live and pre-recorded features, interviews and programmes throughout the course of normal daytime output.

Of course, we can only broadcast such information if we are aware of its existence, that’s why we continually encourage local not-for-profit groups and organisations with a charitable purpose to make contact with us: linkline@loveandover.com

Our Linkline feature is a handy on-air and online service which gives bona fide not-for-profit groups free coverage on the radio for the recruitment of volunteers, the promotion of fundraising activities or simply general awareness.

Andover Radio provides the Linkline service to non-commercial entities; defined as an organisation working for the local community and without a specific commercial objective. Promotion is neither committed to nor guaranteed and the decision of Andover Radio Limited as to an organisation’s eligibility for this great bit of free promotion will be final. Basically, we cannot guarantee if or when we will promote your organisation. If you want guaranteed coverage, please enquire about our on-air and online advertising opportunities: hello@loveandover.com

Recent Programme Highlights
These will appear here soon.  Although in reality, the best way to hear what we do well is to tune into 95.9FM Andover Radio.

Our Playlist
Whereas we change our playlist frequently, the main types of music we broadcast over the course of each week are described as “familiar music from the 1950s to the present. Local musicians and specialist music also feature”. Basically, we play just great songs… if you disagree, you just might be listening to another radio station.

Core artists on Andover Radio include: The Hollies, The Beatles, ABBA, Bee Gees, Duran Duran, Billy Joel, Elton John, Oasis, George Ezra and Taylor Swift.  But in fairness we have over 5,000 songs on hand – so the only way to hear what we’re playing is to tune in!

Key Commitments
You can read our Key Commitments on the Ofcom website by clicking here.

Complaints Procedure
We can’t imagine why you’d want to, but if you do have a complaint to make about Andover Radio, in the first instance you should contact the Managing Director at the address above, or by emailing oops@loveandover.com

Your complaint will be dealt with in accordance to our complaints procedure and you can expect a response to your complaint in a timely fashion (within 7 days). If you are unhappy with the response you receive, you can also complain directly to our media regulator, Ofcom.

Full contact details can be obtained at their website: www.ofcom.org.uk

Thanks for reading.  We hope you will enjoy, participate and/or benefit from the programmes and activities we do here at Andover Radio #loveandover.

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